• How Meta Top-Up vs Credit Card Accounts Work

  Threasury issues two types of Meta ad account: top-up (prepaid) and credit-card (CC). They are different products. We do not convert one into the other. If you need the other format, request a new account. Both can sit in the same BM. TikTok, Google, Snapchat, and Pinterest are top-up only. 1. Top-up accounts You fund the Threasury wallet, then allocate to the ad account. Ads spend the prepaid balance. Instant API top-ups 24/7 on Meta (and TikTok HK / Google) AutFew readers

• Common Terms We Use

  The platform and our support uses several advertising related terms that may be new for some advertisers. This guide explains all the important terms in simple language so you can understand everything clearly while using your ad accounts. 1. BM (Business Manager) - Meta A Business Manager is Meta’s central tool that stores your Pages, Pixels, Ad Accounts, Domains, Catalogs, and team access. BM is where your ad account will be assigned. You must accept the BM invite to access yoFew readers

• Why My Ads Are Not Spending

  If your ads are not spending or spending too slowly, it usually means one of the core delivery requirements is not being met. This guide lists the most common causes and everything you should check to fix under-delivery. Use this as a step-by-step troubleshooting checklist. 1. Check Your Ad Account Balance Your ads will not spend if: Your ad account balance is zero or too low You topped up the wrong account There is a pending or failed top-up Always keep 12 hours of spendFew readers

• Understanding Ad Account Regions

  This guide explains the regional ad accounts we issue and how they differ. Region is about billing, currency, locking, and who provisions the account, not about where you can target. Every region can target globally. We currently work with Europe, Hong Kong, and India as standard options. US-region Meta is not openly available. It is issued case-by-case only, requires explicit internal approval, and should not be assumed. Currencies Europe: USD, EUR, GBP, AUD **Hong KongFew readers

• Is It Better to Use a Verified BM for Agency Ad Accounts?

  A verified Business Manager (BM) can sometimes make setup and asset sharing smoother, but it is not required for every agency ad account and it does not guarantee approval, delivery, stability, or fewer restrictions. What is required The BM you use must be: Clean and unrestricted Under your legitimate control Supported by accurate business details Compliant with Meta policies What verification may help with Business verification may reduce setup friction when linking PageFew readers

• Support & escalations

  At Threasury we aim for fast, clear support so you can run ads without interruptions. This guide covers service levels, hours, what is urgent, and how to get help quickly. 1. Support hours When we quote hours to clients, we use CET only. ~5:30 AM – 9:30 PM CET (summer time). 2. Typical response times Standard support (during the hours above) Average 2–10 minutes General questions, setup, billing, rules, etc. Outside those hours Average **2–7 houFew readers

• Details required for new ad account request?

  To create a new ad account we need a few details. Accurate information avoids delays. Submit the request from Ad Accounts → Request New Ad Account. You can submit more than one request (including different regions such as EU and HK); each is reviewed separately. Newly onboarded clients typically start with up to 3 accounts. 1. Website URL The landing page / site the traffic will go to. We review it for compliance. The whole site is in scope, not only the product you plan to advFew readers

• What Are Domain and Page Locking?

  Domain locking and page locking are used on Hong Kong Meta agency ad accounts to keep the account tied to the website and Page that were approved at creation. EU and India Meta accounts (and US, when one is issued) are flexible — domain and page can be changed. Even then, we recommend one domain + one page per ad account. 1. What is domain locking? On a locked (HK Meta) account you can run ads only for the domain(s) approved at creation. Adding a new domain later isFew readers