We aim to keep refunds clear and fair. This guide covers how to request a refund, what is refundable, what is not, and how long it takes.

How to request a refund

Step 1: Reach out on your dedicated support channel

Ask for a refund of remaining wallet balance and/or unused ad-account balance.

Step 2: Provide the required details

• Your registered email
• Reason for the request
• Bank details for the refund (account number, routing / IFSC, account holder name, address). These must match the original payer where possible

Step 3: Verification

Finance verifies the transaction, eligibility, and unused balances.

Step 4: Refund initiation

Refunds are sent back to the original payment source where banking rules allow.

What is refundable

• Unused ad balance (wallet + unspent ad-account funds) is refundable on request after standard checks
• Typical timeline: 6–8 business days. If the refund is needed because of an issue on our side, we process faster (usually 1–2 business days)
• Verification can take longer on weekends or bank holidays

Non-refundable situations

a) Funds already spent on ads

Auction spend that already ran is not refundable.

b) Starter / Commission activation fee ($249)

The $249 Commission Plan activation fee is not a cash refund up front.

• If you spend $20,000 on ads within your first 90 days, the full $249 is refunded or credited to your wallet
• If you do not hit $20,000 in 90 days, the $249 is retained and remains non-refundable
• The $249 cannot be waived and cannot be converted into a top-up before the qualifying spend is reached

c) Subscription fees

Monthly subscription fees are non-refundable once paid. Access continues until the end of the period you already paid for. Unused ad balance is still refundable.

d) Top-up commission / fees

If you move funds back from an ad account to the wallet, the top-up fee/commission is not returned. A round trip (top-up → transfer back) costs exactly that fee.

e) GST and payment-gateway / FX costs

GST paid to the government cannot be refunded by us. Gateway fees and FX differences are not controllable.

f) Compliance / policy violations

If an ad account is disabled for non-whitehat products, IP infringement, scam products, or similar, associated deductions or penalties are not refundable, including a “first offence” or “I didn’t know.”

g) Third-party or unapproved payment sources

Payments from unrelated accounts or mismatched names may not be refundable for security reasons.

Public policy

See also threasury.io/refunds-cancellation.

Updated on: 27/08/2026