Why Onboarding May Be Rejected

At Threasury we verify onboarding so agency ad accounts stay stable for every advertiser. Some applications are approved automatically when everything is clean. If your application is under review, that is a manual check — typically about 12–24 hours.

If we cannot onboard you, we will normally tell you why (usually a non-compliant website or a product outside what we can support). If you have other compliant products, we can look at those.

This article covers the most common reasons an application is declined.

1. Non-compliant or restricted products

Examples include:

• Counterfeit / replicas / trademark-infringing products
• Gambling, adult content, weapons, drugs, tobacco, alcohol
• AI companion / roleplay apps, RUO peptides, OF / cam-model management
• Dating (including niche dating) — not allowed on any platform or region
• Pharma / OTC medication
• Weight-loss coaching with claims
• Financial schemes, easy-money promises
• Supplements that make medical claims (these need a separate review; they are not available on every region)
• Unrealistic claims or banned before/after transformations

Grey-hat or “ban-immune” setups are reviewed case by case — we do not promise approval.

2. History of ban-heavy advertising

Repeated ad-account bans, BM bans, page restrictions, or rejected appeals can mean we cannot onboard you, because that risk sits on our partner Business Managers.

3. Incorrect or incomplete information

• Personal or business details that don’t match
• Identity we cannot verify
• Fake or misleading information
• No response when we ask for a website, creatives, or documents

Individuals without a registered company can sign up: use your full legal name as the company name and a personal ID number (national ID or passport) as TAX ID / CR. Details must be accurate.

4. Payment or financial risk

Chargebacks, payment failures, mismatched payer names, or high-risk payment patterns can lead to a decline.

5. Unsafe ad creative practices

Aggressive or shocking creatives, medical claims, misleading images, or “closing sale” / banned discount framing can get an application rejected even when the product itself could be allowed with cleaner ads.

6. Duplicate or suspicious applications

Multiple applications under different names, unverifiable identity, or activity that looks like ban circumvention.

7. Country / sanctions

Some countries cannot be onboarded (including sanctioned jurisdictions, with no exception). In other default-decline regions we may only proceed if there is a registered entity in a supported jurisdiction and a real ad-spend track record — that path is reviewed internally, not guaranteed in chat.

8. Refusal to follow compliance

We only work with advertisers who will run whitehat and will adjust creatives or the website when we ask.

If your onboarding was rejected and you believe the business is compliant, reply with context (or another product/domain). We will re-evaluate. Suspicious or scam-pattern profiles may be declined without a detailed explanation.

Updated on: 13/08/2026