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# Details required for new ad account request?

To create a new ad account we need a few details. Accurate information avoids delays.

Submit the request from **Ad Accounts → Request New Ad Account**. You can submit more than one request (including different regions such as EU and HK); each is reviewed separately. Newly onboarded clients typically start with **up to 3** accounts.

### 1. Website URL
The landing page / site the traffic will go to. We review it for compliance. The **whole site** is in scope, not only the product you plan to advertise.

### 2. Page URL
Your Facebook Page (or the relevant platform page). For Meta, the Page must be:
* Published and unrestricted
* Active with at least **3 to 5 recent posts**, ideally **8 to 10**
* Set up with both a **profile image** and **cover image**
* Complete with a clear **business description**
* Complete with current **contact details**

### 3. Business Manager / Business Center ID
The ID the account will be shared to. A wrong ID delays everything.

* Meta: BM ID
* TikTok: numeric **Business Center ID** (not a company registration number)
* Google: the email on the account, with **no special characters** in the middle of the address (those get rejected by the provider). Google accounts are **USD** and can advertise globally.

### 4. Timezone
Any timezone can be selected at creation. It **cannot** be changed later. If it is wrong, we issue a new account and can reallocate funds.

### 5. Currency
Supported ad-account currencies: **USD, EUR, GBP, AUD, SGD, INR**. Not supported: MXN, HKD, CAD, AED, TRY, MYR.

Currency is normally fixed once an account is activated or funded. Support may sometimes correct it while the request is still pending and the account has never been topped up. Otherwise, a new account is required.

### 6. Region
* **EU / HK / India**: standard options
* **US-region Meta**: **not openly available**; case-by-case only
* Region does **not** limit targeting

HK Meta **locks** domain and page at creation.

### 7. Minimum first top-up
**200 in the ad account currency**. INR: **₹15,000 + 18% GST = ₹17,700**. This is the same minimum on later top-ups. There is **no** separate $300 “initial only” minimum.

Snapchat and Pinterest can differ (Snapchat is **USD only**; EU Snapchat initial top-up is **$200**). **Pinterest is HK only**; the domain must be **at least 6 months old**. Check the form.

### 8. Compliance confirmation
Whitehat / policy-compliant products only. Grey-hat requests are reviewed case by case with no promise either way.

### Processing time
Typically **12–24 hours** after approval. HK-sourced accounts follow Hong Kong weekdays. Extra website/creative checks take longer.